FAQs

What steps are needed before admission?

Our admission process is made simple and easy with our helpful and friendly staff. We walk you through each step.  Our clinical team will perform a pre-admission visit with your loved one to ensure that their individual needs will be met upon arrival to their new home.

You will need to provide a signed History and Physical report completed within the last 30 days that includes medication orders from your physician.

You must return a completed Application for Residency and you will need to provide copies of documentation (if applicable) regarding:

  • Identification
  • Insurance cards
  • Guardianship
  • Power of Attorney
  • Living Wills
  • DNR

After each of these steps is completed, you will meet with our professional staff to complete the month lease agreement.

What Does the Community Fee  Cover?

Residents agree to a one-time nonrefundable Community Fee at the start of the application process. This fee serves as a deposit to hold the room and covers the full admission process, resident specific move-in detail involving each department and the medical assessment for care plan development. If for some unavoidable reason, the resident does not move in, the fee is not invoiced.

What Does the Monthly Fee  Cover?

The Semi-private or Private Room monthly fee is all-inclusive and covers, but is not limited to, the following:  Rent, 24 hour Personal Care, All Incontinence Supplies,  Essential Medical/Mobility/Positioning and Safety Equipment, Linens/Towels, Toiletries,  Snacks, Meals, Activities, Medication Administration,  Daily Housekeeping, Nightly Laundry, Fall Prevention/Call Alert Devices and Exit Monitoring System.

What items should I bring for my family member?

We supply the basic furniture including a bed, which is a manually adjustable twin size hospital bed, an armoire with hanging space and three drawers and a bedside night table with the three drawers.  We can provide an over the bed or bedside tray table. There is room for an additional piece of furniture, such as a recliner, a small table or bookcase.

You will need to provide: Clothes and Personal Effects, Prescription Medications and Refills (or enroll with our preferred pharmacy to deliver directly which is Omnicare of CVS).  Optionally, you may want to bring your own linens/bedding and specific products/brands of toiletries but not needed.

Can I have a TV in my room?

You may bring a tv for your room, however, the rooms are not wired for cable. We recommend a Smart TV to access apps, such as Netflix, Amazon Prime, Roku, Hulu, and/or log in to a personal Xfinity, Direct TV, or Uverse, account over WIFI. You can receive local channels with an over the air antenna. Assistance is provided, as needed, to help with managing controls and settings for viewing the TV.

Can I have a private phone line in my room?

There are connections for a phone line in the rooms.  You would need to contact AT&T to start service and manage your personal account.

What type of payment is accepted?

We are a private pay residential community. We do not participate in Medicare or Medicaid programs; however, long-term care insurance often pays for assisted-living. Please check with your insurance provider for more information. If you are a Veteran or the widow of a Veteran, you may be eligible to qualify for special assistance through the VA.

The Cottage of Spring Branch is licensed for Type-B Assisted Living and Certified in Alzheimer’s and Dementia Care by Texas Health and Human Services Commission (THHSC)

If any of your questions are not answered by the prompts we have provided, please contact us or call our expert staff at (713) 461-1500  with any questions you may have!